Introduction
Eden Tours respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Eden Global IT and Tours Solutions Inc., operating under the brand name Eden Tours, collects, uses, shares, stores, and protects personal information in line with the Philippine Data Privacy Act of 2012, also known as Republic Act No. 10173, and guidance from the National Privacy Commission.
Information We Collect
Depending on your enquiry or booking, Eden Tours may collect your full name, contact number, email address, social media or messaging contact details (where you communicate with us through platforms such as TikTok, Facebook/Meta, Instagram, or WhatsApp), travel details (including destination, dates, guest count, itinerary, hotel, transfer, tour, activity, or flight details), ID or passport details when needed for ticketing or supplier requirements, payment proof including GCash payment proof where applicable, special requests or travel notes you voluntarily provide, and website usage data through cookies, analytics tools, or marketing pixels.
Why We Collect Your Information
Eden Tours may use your personal information to respond to enquiries, prepare quotations, process booking requests, coordinate tours and transfers and activities and hotels and flights, share necessary details with third-party suppliers to fulfill your booking, verify payment proof, provide customer support, handle cancellations and refunds and rescheduling and complaints, prepare visa or travel-document support paperwork when requested, improve our website and services and communication, and comply with applicable legal, regulatory, accounting, or operational requirements.
Who We Share Information With
To fulfill your booking, Eden Tours may share necessary personal information with relevant third parties, including tour and activity operators, boat and transfer and transport providers, hotels and accommodation providers, airlines and ticketing partners, visa or travel-document support partners where applicable, payment processors or payment verification channels, website and analytics and marketing and communication service providers, and government authorities or regulators when required by law. We only share information needed for the relevant purpose.
Payment Proof and GCash
If you pay through GCash, Eden Tours may collect and review your payment proof to verify your payment and match it with your booking. Please avoid sending unnecessary sensitive information beyond what is needed for payment verification.
Cookies, Analytics, and Marketing Pixels
Our website may use cookies, analytics tools, and marketing pixels to understand website traffic, improve user experience, measure advertising performance, and support online marketing.
Storage and Security
Eden Tours takes reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
Retention of Personal Information
Eden Tours retains personal information only for as long as necessary for booking fulfillment, customer support, legal, accounting, operational, or regulatory purposes.
Your Rights Under RA 10173
Under the Philippine Data Privacy Act of 2012, you may have the right to access your personal information, request correction of inaccurate information, object to certain processing, request erasure or blocking of personal information subject to legal and operational requirements, and file a complaint with the National Privacy Commission. To exercise your privacy rights, contact us at contact@edentours.ai.
